Pinned Pre-load stuck, missing, or crawling? Start here
Before you panic-post: our pre-load troubleshooting guide covers the fixes that solve almost everything - restart the download (not just the console), free up real storage space, check your account region matches, and go wired if you possibly can.
If you have been through the guide and are still stuck, reply here with: your platform, your country, and the exact error message or what the screen shows. Exact errors get exact answers.
One reassurance: a finished pre-load sitting on a countdown timer is not a problem. That is the game, ready, waiting for midnight like the rest of us.